Multi-Channel Automation
Multi-Channel Automation
Multi-Channel Automation refers to the use of automated processes and technologies to streamline and optimize customer interactions across multiple channels. It involves leveraging tools and systems to automate tasks such as customer support, order processing, and communication across various channels, including phone, email, chat, social media, and more.
This program offers:
Revenue
Capture
Solutions
Revenue Capture Solutions allows an organization to take advantage of constant, rich interactions, targeted up sell offers, and highlight cross sell promotions.
Experience
Enrichment
Solutions
Experience Enrichment Solutions increases customer satisfaction and loyalty by making interactions more personalized and intuitive. This involves cross-channel data, experience design automation and consulting to provide a customer experience that is effective and efficient.
Adoption
Acceleration
Solutions
Adoption Acceleration Solutions ensures that the customers use, enjoy, and benefit from self-service offerings. It focuses on expanding the number, effectiveness, and sophistication of self-service channels.
